Pricing and delivery charges for our online store
The prices shown on wicker, patio, hand painted, and bedroom furniture are the already discounted prices. When items are too large to send by UPS they must be shipped via common carrier. Because shipping charges are done by weight and distance, we ask you to add the items to your cart. When you review your cart, you will see a shipping range. Once you select the state that your wicker, patio, hand painted, or bedroom furniture will be shipped to, you will see your actual shipping costs. We ship to all 48 States.

Delivery Time
Almost all wicker, outdoor, and patio furniture with fabrics involved arrive in a 6 to 12 week time period. When we place an order the manufacturer takes 4 to 6 weeks to produce it. Delivery times vary depending on method of shipment requested. In home delivery service transit times range from 3 to 5 days. White glove delievery service transit times range from 4 to 6 weeks. Orders that do not involve any fabrics will will be shipped about 2 weeks faster. We strive to make your Internet purchasing experience the best. When you purchase through Design II Furniture Online Wicker and Bedrooms your satisfaction is guaranteed.

Delivery time for Design II Furniture smaller online store items
UPS deliveries normally arrive weekdays within 1 to 4 weeks.

Errors
We are not responsible for any typographical or photographical errors.

Fabric sample and frame finish program
We are proud to offer a complete online fabric catalog. However, we recognize that colors appear different of various computer screens. Additionally, many customers feel more comfortable having seen the fabric in person. Thus, if you see a fabric or finish that you are interested in, we will send you a sample via UPS at no charge contingent upon availability. Simply fill out our fabric request form.

Warranty
All of our wicker, outdoor, and patio furniture in addition to the hand painted accent furniture frames are guaranteed from defects in construction for a period of one year from the date of invoice, provided that there is no evidence from abuse. All fabrics, foam and dacron are purchased from reputable mills. No mill, however, will offer a guarantee or warranty on their fabrics. Therefore we are unable to honor adjustments, claims, or credit for fabric wearing, color fastness, or shrinkage.

Return Policy
We will accept returns on any item in re-saleable condition. However since most items are custom made with custom made fabrics and finishes, we ask that you pay the freight to return. Also, there will be a 25% RESTOCKING FEE which is what manufacturers charge us to return custom orders. To make a return under this policy you must call us to return within 7 days after the date receiving your shipment. If you notify us within 7 days we will reimburse you 100% less freight charges and restocking fees. Simply call us and we will assist you with your return. Email us to get a return authorization, make sure the item or items are properly packed and then have the freight company ship prepaid to the address we give you. We cannot give credit for products that come damaged to us. In this case we will help you get your claim from the freight company. However we will not refund your money if an item does not fit, or you overbought for your area. Please be sure to measure so as to avoid any problems.

Damages
We use the utmost care in shipping your furniture, but occasionally items do get damaged. We will replace, at no cost to you, the damaged item. If for any reason you notice any damage to the carton or box, if torn or tattered- you must have the driver or UPS delivery person write on your copy of the bill the extent of the damage and sign and date it, stating that the box or product was damaged. Less than 1% of shipments have any damage; but to be able to put the responsibility on the freight company or the manufacturer, THIS PROCEDURE MUST BE FOLLOWED. If there is damage, it is best to call us immediately, but no less than 3 days after accepting delivery and we will take care of any problem. We will provide the paperwork for you and immediately order or reorder the product in this rare case.. The nature of the business in certain instances may leave an item with a small scratch etc. In these cases we will make judgment to the degree and in most minor cases will provide touchup etc, as provided with a local furniture store. We ask that you perform this minor procedure. We reserve the right to make the proper judgment as to the repair. When in doubt email us at service@designiifurniture.com and we will advise you on what to do with any problems you might have.

Cancellation Policy
We will be happy to cancel any order after it has been placed with us, providing that production has not started at the factory.

IF the items have been shipped, we will follow our “Return Policy” which states that you may return your purchase to us for full credit LESS the actual freight charges to you from the manufacturer and then from you to our warehouse.

Settlement for the freight charges is made when we receive the actual freight bills. A copy of the freight bills will be provided, upon request.